Shipping & Returns Policy

1. Shipping Policy

Order Processing

All orders are processed after successful prepaid payment confirmation.

Orders are typically dispatched within 2–5 working days unless otherwise mentioned on the product page.

Custom or made-to-order items may require additional time.

Delivery Timeline

Delivery timelines vary depending on location.

Once dispatched, tracking details will be shared via email or SMS.

Delivery timelines are estimates and may be affected by courier delays or unforeseen circumstances.

Kyte Jewels is not liable for delays caused by logistics partners.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout.

Any promotional free shipping will be clearly mentioned on the website.

Delivery Address Responsibility

Customers are responsible for providing accurate delivery details.

Kyte Jewels is not responsible for delays or losses caused by incorrect addresses.

2. Returns & Exchange Policy

Exchange Policy

We offer exchange support subject to the following conditions:

• Requests must be raised within 48 hours of delivery.
• The product must be unused, unworn, and in original condition.
• The product must pass quality inspection upon return.

Exchange approval is at the discretion of Kyte Jewels after inspection.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for exchange.

Custom-made or altered pieces may not qualify.

Refunds

We do not offer cash refunds.

Approved exchanges will be processed as store credit or product replacement, based on eligibility.

3. Buyback Policy (Silver Jewellery Only)

Kyte Jewels offers a 50% buyback policy on silver jewellery.

Buyback value equals 50% of the original invoice value.

The credited amount can only be used toward purchasing new jewellery from Kyte Jewels.

The product must pass quality inspection.

Shipping charges, if any, are non-refundable.

Kyte Jewels reserves the right to modify buyback terms without prior notice.

4. Lifetime Gold Plating (Silver Jewellery)

We provide lifetime gold plating service for silver jewellery, subject to inspection and eligibility.

Customers must contact us before sending the product.

Shipping charges may apply.

Products that are excessively damaged, altered, or misused may not qualify.

Service timelines may vary depending on workload and product condition.

5. Damaged or Incorrect Orders

If you receive:

• A damaged product
• A defective item
• An incorrect item

Please contact us within 48 hours of delivery with clear photos and order details.

We will investigate and provide a suitable resolution.

Important Notes

• All returned items must be securely packed.
• Kyte Jewels is not responsible for loss or damage during return shipping.
• Terms may be updated without prior notice.